Shipping Policy
We are committed to providing fast, flexible, and cost-efficient shipping solutions to our wholesale clients around the world.
🌍 Global Shipping Coverage
We offer worldwide delivery through trusted international carriers such as DHL, as well as long-term freight forwarding partners. Whether you are based in Europe, North America, the Middle East, or Asia-Pacific, we ensure your goods are delivered reliably and efficiently.
👤 1-on-1 Shipping Support
Every wholesale order is supported by a dedicated sales representative, who will:
• Recommend the most suitable shipping method based on your destination, order size, and budget
• Assist in coordinating logistics to ensure smooth delivery
• Provide full transparency on shipping costs and estimated delivery timelines
• Optimize customs and documentation handling if needed
Our team works closely with you to balance cost-effectiveness and timeliness in every shipment.
🚚 Shipping Terms We Support
We provide flexible shipping terms tailored to your business needs, including:
• FOB China
• DAP (Delivered at Place – duties unpaid)
• EXW (Ex Works)
If you prefer to use your own forwarder, we are happy to cooperate and support accordingly.
💰 Freight Cost Advantage
Thanks to our long-term relationships with top freight agents, we are able to offer:
• Highly competitive shipping rates
• Strong customs & tax management support
• Fast and trackable delivery options
• Consolidated or partial shipment flexibility
Note: Duties and import taxes are the buyer’s responsibility unless otherwise agreed in writing.
⏱ Estimated Processing & Transit Time
• Order Processing: 3–5 business days
• Transit Time:
• Asia-Pacific: 2–5 business days
• Europe/North America: 4–8 business days
• Middle East/Other regions: 5–10 business days
Actual delivery time may vary due to customs clearance, destination regulations, or courier availability.
📦 Custom Shipping Requests
Special requirements (e.g. bulk consolidation, labeling, documentation) are welcome. Please communicate them with your sales representative before shipment.
📌 Shipping FAQ – Risk & Responsibility
Q1: Will I get help choosing the best shipping option?
A: Yes. Your dedicated sales representative will assist you 1-on-1, helping you select the most cost-effective and reliable shipping solution for your order.
Q2: Are shipping fees included in the product price?
A: Shipping fees are quoted separately based on your shipping destination, order volume, and selected Incoterm. We aim to offer the most competitive rates through our partner network.
Q3: Are shipping times guaranteed?
A: Delivery timelines are estimates, not guarantees. While we strive for fast delivery, customs delays or courier disruptions may affect final delivery time.
Q4: Can I use my own forwarder or shipping agent?
A: Absolutely. We support EXW and FOB shipping. Please share your forwarder details in advance.
Q5: Who is responsible for duties and import taxes?
A: By default, the buyer is responsible for all import duties and taxes. For DAP terms, our team can assist with customs documents, but local charges remain the buyer’s responsibility.
Q6: Is insurance available for shipments?
A: Insurance can be arranged upon request and may incur an extra fee. Let your sales representative know if insurance is required.