FAQS
FaQs. General Information
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When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped..
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Methods of Payment Do You Accept?
Informatiom That We Collect
A. Personally Identifiable Information (PII) You are not obligated or required to provide us with any Personally Identifiable Information in order to use our website or our Service. That being said, you may choose to provide Personally Identifiable Information, such as your name or email address in response to prompts featured on our Service. If you register for our email newsletter, we will collect your email address. B. Non-Personally Identifiable Information We may also collect information and use information about your engagements and interactions with our website or our Service in a format or manner that does not identify you as an individual (“Non-Personally Identifiable Information”). We may collect, use, and disclose the following types of Non-Personally Identifiable Information: 1. Cookies Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information. We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can also opt out of cookies using the Network Advertising Initiative opt-out page. 2. Analytics a) We use a tool called “Google Analytics” to collect information Google Analytics collects information such as how often users visit the Service, what pages they visit when they do so, and other various data points to allow us to improve the Service. We do not combine the information collected through the use of Google Analytics with the Personally Identifiable Information provided by Users. Google’s ability to use and share information collected by Google Analytics about your visits to the Service is restricted by the Google Analytics Terms of Services and the Google Privacy Policy. You can prevent Google Analytics from recognizing you by updating cookie settings or permanently using a browser plugin.
Use Of The Collected Data
The Data concerning the User is collected to allow us to improve our website and Service, contacting the User, and for analytical purposes. We may choose to use the data we collect or receive, to directly contact or communicate with you. We may send emails containing updates, newsletters, or other special information. If you do not wish to receive emails from us, you will be given a clear option to opt out. We may combine your Personal Identifiable Information with third-party analytics information to build a broader profile of our Users..
Do We Disclose Any Information To Outside Parites?
We do not sell, trade, or otherwise transfer to your Personally Identifiable Information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties must agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-Personally Identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Klarna
Klarna is committed to letting you know how we will collect, use, store, share and protect your personal information when you transact with us. You accept this privacy policy (the “Privacy Policy”) whenever you access or use Klarna products, services, features, and technologies including the Klarna mobile app and www.klarna.com/us (the “Klarna Services”). You may find more details here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/privacy.